![]() ![]() When you have your report, you can attach it when you reply to this message and we can then review it and help you determine what is needed to get your system running well again. This report will help us get a good idea what has been installed on your system and help us be able to diagnose what may be wrong. Once you have you downloaded the app and installed it, please run the report and save it. ![]() ![]() Click the down arrow on the Open button, click 'Open' > 'Repair'. Step 2: In the Open dialog box, select the file that you want to open. The report we are requesting does NOT provide any personal information and is extremely safe to use. Please navigate to download the free version of EtreCheck. Try to Open and Repair Word Step 1: Start Word. It will help us get a good idea of what is causing your problem if you provide a report of your system, that way we do not have to play 20 questions with you. If you still have a problem, please do the following: You will know it is in Safe Mode when you see “ Safe Mode” in the upper right of the display. Also note that a Safe Mode restart may require you to hold down the shift key for up to 5 minutes before the computer starts in Safe Mode. If you are using a legacy keyboard or a third-party keyboard that does not have re-charging abilities, please use any USB keyboard. Note: If you are using a wireless keyboard please either plug it in using the supplied Lightning cable that shipped with it. Please restart the computer in Safe Mode per the directions in the How to use safe mode on your Mac - Apple Support link. ![]()
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